Open Position

Technical Support Engineer (KS) #2176

Technical Support Engineer (KS) #2176 – Kansas

This is a permanent position.

Job Description

The Technical Support Engineer will serve as the key technical liaison in support of opportunity identification, pre-sales information exchange and analysis, requests for information, technical proposal analysis and submittal, post-sale customer support and related internal support of engineering, manufacturing, marketing, sales and quality initiatives.

Knowledge & Experience

  • Ability to read a hardware schematic relative to logic flow, functional execution and component  function and specification parameters.
  • Excellent written, verbal and interpersonal communication capabilities, including ability to interface and facilitate with individuals at all levels within both company organizations and customer /prospect organization.

Education & Experience Required

  • Bachelor of Science in Electrical Engineering or related engineering field from an accredited university, or equivalent technical degree combined with minimum 10 years of technical product development/technical support activities and experience in a customer support environment.
  • 5+ years direct aviation experience required, preferably with exposure to aviation battery, starter/generator and power distribution/inverter/converter systems.

Duties & Responsibilities

  • Supports analysis of technical requirements for new business opportunities and customer or prospect requests for information
  • Generate technical proposals, compliance matrix’s, white papers, and installation instructions as required
  • Serves as the primary technical interface with respect to support of post-sale configuration, installation, system integration and technical support activities, including troubleshooting and assisting in the repair return process.
  • Assist in Root Cause and Corrective Action activities
  • Actively participates in customer training and support projects
  • Travel of approximately 35% per year to meet customer needs



Other Information

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