Open Position

Senior Help Desk Technician (FL) #2264

Senior Help Desk Technician (FL) #2264 – Tallahassee, Florida

This is a contract to hire position.

Job Description

IntegriSource is working with a local professional services firm who has an immediate need to add a Senior Help Desk Technician to their team.

 Job Summary

This position is responsible for providing assistance to the company within the area of computer technology. The ability and interest to work in a team environment, with a variety of personalities, is helpful along with a positive, enthusiastic attitude. Dependability as well as a professional demeanor is required.

Education & Experience Required

An associate degree and three years of related experience or an equivalent combination of education and experience in a Help Desk position.

Microsoft certification is a plus.

Duties & Responsibilities

Knowledge, Skills, and Abilities

  • Ability to professionally interact and communicate with individuals at all levels within the firm
  • Must have an understanding of a variety of computer software applications such as word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)
  • Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
  • Exceptional organizational skills and the ability to exercise independent judgment
  • May be required to work long hours periodically with short notice

Essential Duties and Responsibilities

  • Desktop Application Support/Help Desk
  • Level I Application/Software Support

o Will be trained on all software help desk activities.

o Application/Software upgrades

o Training

o Troubleshooting

  • Level I Hardware Infrastructure Support – Routers, switches.
  • Implement Action Plan/Special Projects
  • Desktop Hardware Support
  • IT Desktop Training
  • Security Fobs/Presence Management – (IT Component)
  • Cell/Smart Phone/iPad Set up/Monitoring/Help Desk/Training
  • New Laptop/Desktop Setup
  • Create new user Citrix and email account
  • Monitor ticket queue for outstanding tickets
  • Telephone Management – setup/troubleshoot/training – port management
  • Printer/Copier (IT component) Management
  • Security/Disaster Recovery day to day monitoring
  • Website – Conduit w/ PMI and web host regarding technology issues. Not lead on content updates.
  • Maintain accurate records of all maintenance, inventory, and security measures associated with the network
  • Anti-Virus/spyware/phishing/spam proactive monitoring,
  • Managing and monitoring of ancillary IT equipment (e.g. scanners, boosters)
  • Manage T-1 Line
  • Manage Secure Data Exchange/Client Portal
  • Research & purchase designated hardware/software

Travel

None