Customer Relations Manager – Tallahassee, Florida
This is a contract 10 months position.
Job Description
IntegriSource is working with a top Tallahassee employer who has an immediate need to add an experienced Customer Relations Manager to their team for a long-term contract (10 months - with possible extension assignment. This position will be onsite with flexible remote start.
Knowledge & Experience
- 3 – 5 years of professional experience in Information Systems, Change Management, Release Management, or another related field is required.
- 2 years of incident, problem, or change workflow automation tool experience, highly desired.
Education & Experience Required
- Bachelor’s Degree in Computer Science, Marketing, Communications, Business Administration, or another related field, highly desired.
- Certified Change Management Professional (CCMP) with the Association of Change Management Professionals (ACMP), highly desired.
- Certified Project Management Professional (PMP) with the Project Management Institute (PMI), a plus.
Duties & Responsibilities
- Managing and executing IT change and release management processes, encompassing project management, application development, and operational procedures.
- Provide oversight for, develop, and execute change and release management activities and tools to identify and evaluate stakeholders’ knowledge, skills, and abilities; enhance professional development, deliver communications and increase engagement, and monitor implementation for multiple enterprise level projects, priorities, and initiatives in accordance with policies, procedures, and systems and applications requirements.
- Communicate and collaborate with management, staff and consultants, Project Management Teams, Project Networks, and stakeholders. Prioritize projects, coordinate work assignments, and develop deliverable requirements.
- Develop and maintain a Configuration Management Database to serve as a digital twin of the Department’s IT infrastructure.
- Troubleshoot and support Cherwell ITSM workflows with the department’s Cherwell Developers.
- Knowledge in ITIL Standard for Change Management practices.
- A strong background with change management tools and workflows and the ability to put the methods and tools into practice.
Travel
None
Other Information
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