Open Position

IT Help Desk Analyst

IT Help Desk Analyst – Washington, District of Columbia

This is a permanent position.

Job Description

IntegriSource is working with a top-ranked global firm who has an immediate need for an IT Help Desk Analyst to join their team. This is a full-time position that will be located* at their Washington, DC office.

*This role will start on a remote basis. When COVID ends this position will be located in their DC office Monday – Friday.

Please note: our client is not offering sponsorship or relocation for this role.

Knowledge & Experience

  • Minimum of three (3) years of experience in end-user support.
  • Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
  • Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
  • Strong communication and interpersonal skills.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Exceptional client service, both internal and external.
  • Flexibility to work additional shifts as needed.

Education & Experience Required

Two-year college degree preferred, however they will consider the equivalent amount of experience.

Duties & Responsibilities

  • Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
  • Exhibiting ownership and timely resolution of all incident tickets and change orders.
  • Interacting directly with other IT groups to determine the proper remediation for an issue.
  • Setting-up and quality assurance testing of new hardware and software for existing and new end-users.

Other Information

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